The below case number has been created for the issue submitted by you:
This is to inform you that we are in receipt of your grievance or appeal. We appreciate you bringing your concerns to
the attention of the Patients’ Rights Office. An advocate will be assigned to contact you and investigate the issues you
raised. If you have not provided us with a telephone number and/or your current address, please call the Patients’
Rights Office at (213) 738-4888 or (800) 700-9996 with this information.
Per State mandate, the provider will be notified of the disposition of your grievance or appeal.
The Mental Health Plan takes all grievances and appeals received by mental health clients very seriously. It is important
that all Los Angeles County clients/beneficiaries receive quality mental health services and have their concerns
resolved as quickly as possible.
Sincerely,
Grievance/Appeal Coordinator
Network Adequacy
Patient Complaints and Grievances